Refund & Cancellation Policy

Every Sarvatas Chakras report is calculated for one person's birth details and delivered within minutes, so the usual “return it for a refund” can't apply to it. Here is what we do instead. All purchases are one-time payments; there are no subscriptions to cancel.

Mistakes on our side — always fixed free

If your report has an error we caused, such as a wrong name, a birth detail that doesn't match what you entered, a calculation error, a missing or unreadable page, or the wrong report type, tell us at any time. We will correct it and send it again at no charge. If we can't fix it, we will refund you in full.

A birth detail you entered wrongly — one free re-issue

If you typed a wrong date, time or place of birth, write to us within 7 days of delivery with the order ID and the correct details. We will rebuild and resend the report once, free of charge. You can also request a correction from your account page. After 7 days, or for a second change, please place a new order.

Cancelling before delivery

The Monthly and Quarterly reports usually arrive within a few minutes of payment (later Monthly reports are emailed automatically, one every 30 days), and the Yearly report within about 60 minutes. If your report hasn't been emailed yet, you can cancel for a full refund by writing to [email protected] with your order ID.

After delivery

Once a report has been delivered, it can't be refunded. It is a personalised digital product that has already been made and sent to you, and you agreed to this at checkout. Your rights under the two sections above still apply.

Payment problems — always refunded

• Money deducted but no order: if the payment failed on our side after your bank debited you, the amount is refunded in full. Many such debits are reversed by the bank automatically within a few days.
• Charged twice: any duplicate payment for the same order is refunded in full.
• Not delivered: if we can't deliver a paid report within 24 hours and you'd rather not wait, we refund it in full.

Credits and credit packs — not refundable

You can buy a pack of credits in your account and spend them on reports, at one credit to the rupee. Before you buy one, please note:

• Credits are never refunded. Once a pack is paid for, its price is not returned, in whole or in part, including for credits you have not used.
• Credits cannot be withdrawn as cash or paid out to a bank account, card or UPI ID, and cannot be transferred to another person or account.
• Credits expire 12 months after the day you buy the pack. Unused credits lapse on that date and cannot be restored. Your wallet shows the expiry date of every pack, and we spend the credits that expire soonest first.
• Credits can only be spent on reports on https://sarvataschakras.com.

The payment problems above still apply to buying a pack: if you were charged but no credits reached your wallet, or charged twice for one pack, we refund that payment in full. If a report you paid for with credits is cancelled before delivery or can't be delivered, we return the credits to your wallet, with their original expiry date, rather than paying out money.

How refunds are paid

Approved refunds go back to the original payment method through Cashfree Payments within 5–7 working days. Your bank may take a few more days to show the credit. We do not refund in cash or to a different account.

How to ask

Email [email protected] with your order ID (for example SC-260913-AB12) and what went wrong. We reply within one working day. If you are not satisfied with our answer, you can contact our Grievance Officer, Hemal Patel, Director, at the same address.